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At fl888, your account information stays with us — we collect only what we need to run your wallet, process transactions through Touch 'n Go eWallet, DuitNow, or FPX, and keep your access secure. This policy explains exactly what we hold, why we hold it, and what you can do about it.
When you open an account with fl888, we collect the details you provide during registration — your name, contact address, and the payment method you link, whether that is Touch 'n Go eWallet, DuitNow, or FPX bank transfer. We also record transaction histories tied to your account wallet so your deposit and withdrawal records are available to you at any time via the account dashboard after login. Device and session data — browser type, IP address, and session timestamps — are logged to maintain account security and detect access patterns that fall outside your normal use. We do not sell this data to third parties. Any data shared with payment processors, including those handling Touch 'n Go eWallet and DuitNow transfers, is limited to what those processors need to complete your transaction. Data retention follows the period required for financial record-keeping under the rules applicable in your eligible region. When a retention period ends, records are deleted from active systems. Availability of certain features depends on local law and is accessible only where local regulations permit.
Transaction data passed to the eWallet processor covers your deposit reference and amount only — no broader account profile is shared with the payment rail.
Your DuitNow reference number and transfer amount are logged in your account history. We retain this record for the period required by applicable financial rules.
FPX transactions are processed through the bank's own secure channel. We record the confirmation reference on our side; your banking credentials never pass through fl888's systems.
Not every part of your online session falls under fl888's direct control. Understanding the boundary helps you know which questions to bring to us and which to take elsewhere.
Login events, session tokens, and the data you enter on fl888's own pages are fully within this policy. We control how that data is stored, who can view it, and how long it is kept.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, or FPX involve a third-party payment processor. That processor's own privacy terms apply to the data their system handles.
Game content delivered by studios such as Pragmatic Play, CQ9, PlayStar, and Bigtime Gaming is served under those providers' respective licensing arrangements. We present the content; the studio generates it.
Any external site you reach by following a link from fl888 operates under its own privacy terms. We do not monitor or control data collected by destinations outside fl888.
You have practical control over the personal data fl888 holds. The most direct route to review your records is the account dashboard — log in and head to the profile or transaction history section to see what is stored against your account. If a detail is wrong, such as a contact number or preferred payment method, you can update it directly from the account settings page without contacting support. For data that cannot be self-edited — such as historic transaction logs — you can submit a formal correction or removal request through our support channel. We will confirm receipt and tell you the expected handling timeline. If you have a question about how a specific piece of data is used, raise it with the support team via live chat or email and we will walk you through it.
Log in and open the account dashboard to see transaction history, session logs, and the profile details we hold. Your DuitNow and FPX deposit records are listed there.
Head to account settings to update your contact information or linked payment method. Changes take effect immediately on your profile.
Contact our support team to request removal of records we hold beyond your active account. We will confirm what can be removed and what must be retained under financial rules.
Any question about how your data is used can be sent to our support team via live chat or email. We aim to respond with a clear, specific answer rather than a generic policy statement.
If your question concerns account data, transaction records linked to Touch 'n Go eWallet or FPX, or how we store your details, our support team handles privacy requests through these channels.
Open the chat widget from any page on fl888. State that your question is about account data or this privacy policy so the team routes it correctly.
Send your request to the support address listed on the Contact page. Include your account reference number and describe the specific data or record you are asking about.
Many data and transaction questions can be answered without contacting support at all — log in and check the account dashboard first. Your full deposit and withdrawal history is there.
Account security and data handling are operational priorities, not afterthoughts. Here is how each area works in practice.
We use cookies to maintain your login session and remember account preferences. You can manage cookie settings through your browser. Disabling session cookies will require you to log in again on each visit.
Login access is protected by password authentication. If we detect an access pattern outside your normal session behaviour, your account may be flagged for verification before further activity proceeds.
We keep your account and transaction data for the period required by applicable financial record-keeping rules in eligible regions. Once that period passes, records are removed from active systems.
When this policy changes in a material way, we will post the updated version on this page. Continuing to use fl888 after a posted update means you have read the revised terms. You can request the previous version via email support.
Quick answers to the data and privacy questions we hear most often from account holders.
We collect the registration details you enter — name, contact information, and the payment method you link, such as Touch 'n Go eWallet or DuitNow. We also log session data like IP address and device type for account security purposes.
Yes. Log in and open the account dashboard to view your transaction history, deposit and withdrawal records, and profile details. If you need records that are not visible there, contact support with your account reference number.
We share only what payment processors need to complete your transactions — for example, a deposit reference and amount when you transact via FPX or Touch 'n Go eWallet. We do not sell account data to advertisers or unrelated third parties.
Most details, including contact number and linked payment method, can be updated directly in account settings after login. For records you cannot edit yourself, submit a request through live chat or email with your account reference.
Transaction records are retained for the period required under applicable financial rules in your eligible region. After that period, records are deleted from active systems. The exact duration depends on local law where access is permitted.
We retain records required under financial regulations for the applicable period even after account closure. Data that falls outside those requirements is removed. Contact support to ask specifically which records will be kept and for how long.