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When you open an account with us, these terms set out how your account works, what we expect from you, and what you can expect from fl888. Access to our platform — including live casino tables, slots, and the sportsbook — is subject to these conditions, and availability depends on local law and eligible regions in Malaysia.
These terms govern every part of your relationship with fl888 from the moment your account is created. That includes how you fund your account using Touch 'n Go eWallet, DuitNow, or FPX; how your transaction records are held; and the conditions under which you access any game category on the platform. We reserve the right to update these terms when our services change. When that happens, the current version is published on this page and applies from the date shown. Continuing to use your account after an update means you accept the revised terms. Your account is personal. Sharing login credentials, allowing a third party to operate your account, or opening more than one account under the same identity breaches these terms. If we detect a breach, we may suspend access while we review the situation. You will be contacted through the registered email on your account. Access to fl888 is available where local law permits. If the laws or regulations in your region change, your access may be affected. We do not make representations about the legal status of online gaming in any specific jurisdiction — it is your responsibility to check that using the platform is permitted where you are.
Not every part of your experience on fl888 falls under the same set of rules. This section clarifies where these terms apply and where a separate policy or third-party condition governs instead.
Your login, session security, and account settings are fully governed by these terms. Any action taken through your account — including wallet top-ups and game activity — is bound by the conditions set out here.
Deposits and withdrawals made through Touch 'n Go eWallet, DuitNow, or FPX are subject to both these terms and the individual conditions of each payment provider. We handle the platform side; the payment rail has its own service terms.
Game content supplied by studios such as PlayStar, CQ9, Pragmatic Play, and Bigtime Gaming is provided under agreements between fl888 and those studios. These terms cover your access to that content, not the studios' internal production policies.
External links, partner pages, and payment-provider portals are not covered by fl888's terms. Once you leave our platform or enter a third-party payment interface, that provider's own policy applies.
You have specific rights over your account data and how we handle your information. These are not conditional on your playing history or account balance — they apply to every account holder. You can request a copy of your transaction records at any time through the account history section after login. Records are displayed by date, payment method, and amount, so you can cross-check any entry against your Touch 'n Go eWallet, DuitNow, or FPX statement. If your account details — registered email, contact number, or name spelling — need correcting, raise a request through our support channel and we will verify the change against the documents on file. We do not update personal details without identity verification. Questions about how your data is used, stored, or shared can be directed to our support team. We aim to respond to policy queries through the same channel you used to raise them, so the reply lands in a place you can track.
Log in and open the account history tab to see a full record of deposits, withdrawals, and game activity sorted by date and payment method.
Contact support with your registered email and the detail that needs changing. We verify against the documents on file before updating anything.
Send your question through live chat or email support. Policy queries are handled by the same team that manages account issues, so you get a consistent answer.
Ask support for a summary of what personal data we hold on your account and how it is used. We respond through the same channel you used to contact us.
If you have a question about these terms or need to take action on your account, here is how to get in touch. Policy questions and account corrections are handled through the same support routes as general account help.
Open the chat icon on any page after login to reach our support team directly. Use this for urgent account questions or if you need a fast written record of the exchange.
Send your policy or account query to our support email address shown in the account help section after login. Email is the recommended route for requests that require document verification.
The help section inside your account dashboard lists current contact options, escalation paths, and response guidelines. Check there first for the most up-to-date contact details.
We collect only the account and transaction data needed to operate your account and process payments through Touch 'n Go eWallet, DuitNow, and FPX. Data is not sold to third parties and is used only for account operation, fraud prevention, and service communication.
We use cookies to keep your session active and to understand how different parts of the platform are used. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how certain account features behave.
Your account is protected by password authentication. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately and we will review the account activity log with you.
We retain account and transaction records for the period required by applicable regulations. When an account is closed, records are held for the minimum retention period then removed in line with our data handling procedures.
When these terms change, the updated version is published on this page with the revision date. To request changes to your account data or ask how your information is handled, contact us through the support channel shown in your account dashboard after login.
These are the questions account holders ask most often about how our terms work in practice.
The current version is always published on this page. The date at the top of the policy shows when it was last updated. We do not send the full terms by email; this page is the authoritative source.
We publish the updated terms on this page and note the revision date. Continuing to use your account after an update means you accept the changes. If you have questions about a specific change, contact support before your next session.
Access depends on local law and is available where local law permits. If regulations in your area affect online gaming services, your access may be restricted. Check the current access status in the account help section after login.
Log into your account and open the transaction history section. Records are sorted by date and show the payment method used — Touch 'n Go eWallet, DuitNow, FPX, or Bank Transfer — alongside the amount and status of each transaction.
Contact support immediately through live chat or email. We will review the account activity log with you. While the review is in progress, we can place a hold on the account to prevent further transactions until the situation is resolved.
Raise a correction request through support with your registered email address and the detail that needs updating. We verify the change against identity documents on file. We do not update personal details without completing that verification step.