Live / App
These terms set out how fl888 operates for accounts in Malaysia and what applies to your use of this platform. Access is subject to local law and available only where local law permits.
fl888 operates this platform under a framework designed around account holders in Malaysia. What you read here covers your rights, your obligations and the conditions that govern each session. We have kept the language direct so nothing is buried. Your account activity — whether you fund it with Touch 'n Go eWallet, DuitNow, or FPX — falls within the scope of these terms from the moment you complete registration. Where local law limits access or changes eligibility, those limits take effect automatically and we will note them in the relevant section. Transactions processed through Boost or Bank Transfer are also covered under the payment clause in full. We do not apply different terms based on which payment channel you use. Any clause that conflicts with applicable law in your region is read down to the extent of that conflict only — the rest of the terms remain in effect. If a term is unclear, contact support before acting on your interpretation. We update these terms when the platform changes and we will flag material changes in your account dashboard rather than requiring you to check on a fixed schedule.
Not every element of your fl888 experience falls under the same policy clause. Understanding what is inside scope and what sits outside it helps you direct questions to the right place.
Creating, verifying and managing your fl888 account — including login credentials, security settings and session activity — falls fully inside these terms. You are responsible for keeping your login details confidential. Any access made through your credentials is treated as authorised.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX, Boost or Bank Transfer are governed here. We record each transaction in your account wallet history. The payment provider's own terms apply on their side of the transfer.
Game content supplied by studios such as Pragmatic Play, CQ9 and PlayStar is accessible inside the lobby. Our terms govern your access to that content. Each studio's own game rules — including payout structures and bonus round mechanics — are set by the studio, not by us.
Links or integrations that take you outside fl888 — payment gateway pages, identity verification tools, external support channels — are outside our direct policy scope. We do not control those third parties or their data practices once you leave our platform.
fl888 gives you direct routes to review your account, raise concerns and request corrections without going through a slow back-and-forth process. After login, your transaction history is shown in the account dashboard — every deposit, withdrawal and in-session credit movement is logged there. If you spot a detail that looks wrong, the account settings page has the fields you can update directly. For anything that requires our team — such as a name correction that needs identity verification — raise it through the support channel and we will walk you through the steps shown on screen. You do not need to send a formal written request for most routine corrections. Policy questions that are not resolved by what you read here can be directed to support, where the team handles queries specific to Malaysia accounts. We keep records in line with what applicable law requires and no longer.
Transaction logs, session records and wallet movements are accessible in your account dashboard after login. Check the history tab for a full date-stamped list. No separate request is needed to view your own account data.
Most personal details — contact information, preferred payment method — can be updated in account settings directly. Changes that affect identity verification require support confirmation. Follow the on-screen prompts in the settings page.
If a clause is unclear or you believe it has been applied incorrectly, contact support with your account reference. We will respond with the relevant clause and how it applies to your specific situation.
For anything beyond a standard query — removal requests, access disputes or questions about data retention — submit through the live chat or email channel listed on the support page. The team handles Malaysia account queries directly.
Reaching us on a legal or policy question follows the same routes as general account support. Use the channel that suits the urgency of your query.
The live chat button is on every page after login. Policy queries submitted here are handled by the Malaysia support team. Use your account reference to speed up the process.
For written records of a policy question or a formal correction request, email is the preferred route. You will receive a reply with the applicable clause cited. Keep the reference number in your inbox.
The current state of any active request — policy update acknowledgements, correction status, data queries — is shown in your account dashboard after login rather than communicated only by notification.
Our approach to data handling, cookies and account security is set out here so you know what we collect, why we hold it and who to contact when you have questions about it.
We collect account registration data, transaction records and session activity. This data is used to operate your account, process payments through Touch 'n Go eWallet, DuitNow or FPX, and meet any reporting obligations required under applicable law in your region.
Cookies help us keep your session active and remember preferences such as game lobby filters. You can adjust cookie settings in your browser. Disabling certain cookies may affect how parts of the platform load during your session.
Your account password and login credentials are your responsibility. We do not ask for your password through live chat or email. If you suspect unauthorised access, use the account security page to update your credentials immediately, then contact support.
We retain your account and transaction data for as long as your account is active and for the period required by applicable law after closure. To ask about data held on your account or request clarification on retention, contact support with your account reference.
These are the questions we receive most often about this policy. If yours is not here, contact support directly.
No. Whether you fund your account with Touch 'n Go eWallet, DuitNow, FPX, Boost or Bank Transfer, the same account terms apply. The payment provider's own terms govern the transaction on their side, but our policy applies uniformly across all supported channels.
Material changes are flagged in your account dashboard after login. We do not require you to monitor this page on a schedule. For significant changes that affect your account, we will notify you through the contact method registered on your account.
Yes. Your complete transaction record — deposits, withdrawals and wallet credits — is available in the account dashboard after login. The history tab shows each entry with a date stamp. No separate request is needed to view records tied to your own account.
We retain account and transaction data for the period required by applicable law following account closure. After that period, data is removed in line with our retention schedule. Contact support with your account reference to ask about what is held on your specific account.
Access depends on local law and is available only where local law permits. If your region imposes restrictions, those take effect automatically. Check the eligibility section in your account settings or contact support if you have questions about access in your area.
Contact support via live chat or email with your account reference and the specific clause you are asking about. The Malaysia support team will review the situation, cite the relevant clause and explain how it applies to your account. Keep your reference number for follow-up.